30-Day Return Policy – Refund or Replacement
We offer a 30-day return policy, so you can shop with confidence. If you're not satisfied, we’ve got you covered with a money-back guarantee or exchange. If your item arrives faulty or incorrect, you will receive a replacement.
How to Request a Refund or Replacement:
Follow these simple steps to initiate your request:
Provide Clear Evidence: Submit clear photos and/or videos of the issue along with a brief description.
Contact Us via Live Chat: Visit our website and reach out through the live chat option.
Return Policy Guidelines:
Items must be returned within 30 days of purchase with valid proof of purchase. Customers are responsible for return shipping costs. We do not provide return shipping labels.
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FAQ's
What should I do if I receive a faulty or incorrect item? You are eligible for a replacement. Simply provide clear photos or videos of the issue and contact us via live chat to initiate the process.
How long do I have to return an item? You have 30 days from the date of purchase to return an item with valid proof of purchase.
Do you provide return shipping labels? No, we do not provide return shipping labels. Customers are responsible for covering return shipping costs.
How will I receive my refund? Once your return is verified, refunds will be processed back to your original payment method.
Can I exchange an item instead of getting a refund? Yes, you can exchange an item. You will need to cover the shipping cost to our Cardiff, Wales warehouse, and the address will be supplied upon request.
How long does it take to process a refund or replacement? Once we receive your return and verify the issue, refunds or replacements are typically processed within 3-5 business days.
What proof do I need to provide for a return or replacement? You will need to provide clear photos and/or videos of the issue along with a brief description via our live chat support.
Do I need to return the item in its original packaging? Yes, items should be returned in their original packaging with all tags and accessories included.
If you have any other questions, our support team is ready to assist you via live chat!
